FAQs

Welcome to Craftis!

The Original Bizzi Bag was created by Managing Director, Suzanne Halpin over 14 years ago at the family kitchen table to entertain her own young children whilst dining out. Since then, we are very proud of our family business roots to have grown to become the leading supplier of off the shelf and bespoke children's activity packs. Answers to our frequently asked questions are found below, but should you need any extra support, please do not hesitate to contact us directly.

Design Time

We have an in-house design team that are happy to use your brand guidelines to create a great product to suit. Design time is included in the price and we will only press print when you are completely happy.

Bespoke Process

There are four easy stages to the bespoke process.

  • Choose a product from our generic range that is right for your business. Our team can discuss the options with you, to find the right solution for your business.
  • Agree on the costs and pay a 20% deposit. We will then start the design process.
  • Work with our design team to ensure you are 100% happy before we press print. Timelines are advised at the time of order depending on whether a pre-production sample is required.
  • We store your products for up to a year and deliver them as required in order to relieve you of storage issues. The outstanding payment should be made on delivery.
Product Safety

Our design team keep up with the latest trends and technology to make sure our products are perfect for your younger guests. Each has been tested to UK standards and metal detected to ensure their safety. We use quality materials, responsibly sourced to ensure your guests have the best family experience.

Sustainability

We have been working on a number of packaging changes that remove the use of single-use plastic and unnecessary extra packaging. As part of our sustainability commitment, we will continue to roll out these changes where possible.

Print and Delivery

We have a wide range of generic stock readily available in large or small quantities. We offer free next day delivery to the UK mainland for orders over £250. Saturday delivery is offered at an additional cost. We are happy to ship internationally, please contact team@craftis.co.uk for more information.

Satisfaction Guarantee

With over 2,500 customers we are proud of the quality of our products and our customer service. We will always endeavour to ensure complete satisfaction from our customers, but should there be anything you would like to talk to us about, please do contact us at team@craftis.co.uk

Sample Box

We offer sample boxes on request and are happy to advise a bespoke order to suit your needs. Our talented design time can help you make the best decisions for your guests and create something completely unique, just for you.

Payments

Orders can be taken through our website or can be processed over the phone. Our accounts team can also create a pro forma invoice should that be preferred. Once payment has been taken we usually turn around your order within 24 hours. (Bespoke process has different terms, please see above.) Due to an increase in costs for raw materials, we would like to kindly advise our customers that there will be a price change to our products from 1st August 2021. Any order received and delivered before then, will be charged at the current rate.

Marketing and PR Enquiries

If you would like to work with us or discuss a new opportunity, please get in touch with the team at team@craftis.co.uk

Do you have more questions?

We would be happy to help, contact us at team@craftis.co.uk

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