This privacy policy sets out how Crafti’s Ltd collects, uses, maintains and protects any information collected from users (each, a User) of the www.craftis.co.uk website (Site). This privacy policy applies to the Site and all products and services offered by Crafti’s Ltd. Crafti's Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

Crafti’s Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Crafti’s Ltd may change this policy from time to time by updating this page. When we do, we will revise the updated date at the bottom of this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 26/4/2018.

Cookies

We use a cookie to register the fact that you have visited the site before and have seen our cookie notification banner making you aware that we use cookies. We also use an encrypted cookie to store information about your visit that is essential for the running of the site. 

Google Analytics: We use Google Analytics to track visits to our website to help us learn more about our customers and to see where our site needs improvements. To find out more about the cookies used see google.com/analytics.

Session Cookies: We also use a number of Session Cookies to remember your details from page to page. Without these Session Cookies the Customer Account section of the website will not operate correctly. All Session Cookies will expire when you close the browser. 

The social media plug-ins for Twitter and Facebook at the bottom of this page may also set or retrieve cookies on your machine, if you are logged in to these websites, or have previously downloaded cookies controlled by these sites.

If you have any questions about this policy please contact us. 

Personal identity information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out the contact form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities or being able to use our online ordering facility.

Non personal identity information

We may collect non-personal identification information about the User’s computer, including IP address, operating system and browser type. This is statistical data about our Users’ actions and patterns to improve website performance, and does not identify any individual.

How we use collected information:

Crafti’s Ltd may collect and use Users’ personal information for the following purposes:

To fulfill your requirements as a Customer with regards to quotations, orders and delivery of our products.

We require an email address and contact address to send User information and updates pertaining to a quotation or order. It may also be used to respond to enquiries, questions, and/or other requests relating to our products/services.

Only if a User gives consent to opt-in to our mailing list, the User will receive periodic emails that may include related product or service information, new product launches, important updates on changes to office opening times, seasonal price offers & company news. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Information you provide helps us respond to your customer service requests and support needs more efficiently.

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site to improve our Site  performance.

We may use feedback you provide to improve our products and services.

Email and contact information

If you sign up to our newsletter or send us your details through one of our forms, we may use this information to contact you with news and developments about our services.

Our newsletter contains tracking images that enable us to see how many people with images enabled in their email, opened the newsletter or clicked on a link. We use this information to help us improve the services we offer. If you do not download images in our emails, then we are not able to track opens or click-throughs.

Your contact information will be held by Crafti's Ltd, we will not pass on your details to any other party.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we protect your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information. Please be assured we do not store payment details anywhere.

Sharing your personal information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers such as Google for the purposes of improvement our customer experience and performance of the website, as outlined earlier.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, which comply with the EU General Data Protection Regulation 2018 (GDPR).

Data protection regulations

Crafti’s Ltd are regulated by the EU General Data Protection Regulation 2018 (GDPR).

To ensure compliance with our obligations under these regulations we keep personal data up to date, store and destroy personal data securely, do not collect or retain excessive amounts of data and protect personal data from loss, misuse, unauthorised access and disclosure. 

Access to your own personal information

You may request details of personal information, which we hold about you under the General Data Protection Regulations 2018. If you would like a copy of the information held on you please write to Crafti’s Ltd, 3rd Floor, Towcester Mill, Chantry Lane, Towcester, Northants NN12 6AB or email theteam@craftis.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to Crafti’s Ltd or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Crafti’s Ltd, 3rd Floor, Towcester Mill,  Chantry Lane, Towcester, Northants NN12 6AB or email theteam@craftis.co.uk

Updated: 26.4.18